Outsourced IT Services Help Organizations Manage IT Staff Turnover
For most companies, navigating the murky waters of expansion and growth can be fraught with pitfalls. To bring your processes and operations up to scale, your IT department has to balance budgetary and staffing constraints with the increasing demand.
Your business can’t afford your IT team to fail during such a critical period. The big question then becomes: should you hire additional IT staff, knowing the expenses that come with recruiting and training, not to mention the high wages? Or do you look for other options? Outsourcing some of your IT workload to an IT services organization can help manage your staff turnover in the following ways:
1. Better Workload Management
Your internal IT staff may find it challenging to address day-to-day tasks like server monitoring and user support without neglecting high-level tasks such as cloud migration. Even so, shifting focus to high-priority tasks may mean that some parts of your infrastructure remain underserviced. Your IT staff shouldn’t have to choose between long-term initiatives and immediate concerns. Outsourcing some of your IT tasks to a managed service provider (MSP) will free up time for your staff to focus on business-building projects.
2. Experience. Experience. Experience.
Managed IT service providers see similar problems many times and are better placed to solve these issues based on their experience. In-house IT personnel tend to experience a lot of issues that are new to them and have to resort to research and trial and error in an attempt to solve these issues. It’s a no-brainer that it is better to outsource the services of a MSP to solve complex issues rather than stressing your in-house IT team with such tasks.
3. Costs Savings and IT Budget Certainty
According to Fortunly, approximately 45% of companies that outsource IT services do so to save on costs. Unsurprisingly, this reason is usually the one that fuels a company’s decision to outsource in the first place.
For many companies, the costs associated with hiring employees, training, skill development, maintaining infrastructure, and employee turnover, are in most cases greater than the fees charged by MSPs. The costs become even greater when you factor in the cost of dealing with employee healthcare and vacation time.
Besides helping you save costs, outsourcing IT services can give you long-term IT cost certainty, given that MSPs can help develop and forecast an accurate technology budget that takes into account your evolving needs. Therefore, you will save both time and money when the time for making upgrades and improvements comes.
4. Enhanced Security and Network Reliability
Data and network security should be on top of every company’s priority list, given that hackers have become more brazen and more sophisticated than ever before. Suppose your business doesn’t have internal cybersecurity expertise, you increase the risk of becoming a victim of data breaches or ransomware attacks. These cyber events could potentially cripple your operations and cause long-term damage to your brand’s image and reputation.
By outsourcing data security and network monitoring responsibilities to a managed service provider, you can greatly minimize operational challenges such as network downtime and prevent potential data breaches.
5. Fuel for Further Innovation
Working with an IT outsourcing service company gives you access to a wider range of technical skills, thereby helping your company stay on top of best practices and emerging technologies. With this type of partnership, IT problems can be solved faster and more creatively, all while helping you retain an agile and engaged IT department. You won’t have to fall by the industry’s wayside for lack of capacity to keep up with emerging technologies.
In order to stay relevant in a dynamic business environment, companies must be able to adapt as quickly as possible. Through outsourced IT services, the development, implementation, and management of cutting-edge technologies has become much easier and more cost-friendly than ever before.
6. Unlimited Skills and Resources
The required IT skills vary from one company to another. That said, most in-house IT staff seldom have the level of skills characterized by outsourced IT companies. If your business needs simple tasks done, your internal resources and one or two in-house staff may suffice.
Nonetheless, if your tasks are complex, you should go for the skills and resources of an outsourced IT team. These professionals will bring more flexibility to problem-solving as they can use their own approaches. In-house teams usually rely on company policies and protocols when undertaking their IT tasks.
7. Scalable Assistance and Security
As your business changes and grows, so do your IT needs. On-premise servers and Dropbox-type file sharing become impractical to oversee in-house. Moreover, they can create security liabilities if not performed strictly using compliance standards. A managed service provider can transfer your data to an enterprise-level cloud platform and provide other services such as spam filtering, firewall management, authentication, encryption, and routine data backup.
8. Reduced Multitasking
While being a jack of all trades certainly has its perks, it’s not ideal for all situations. Multitasking can hurt efficiency for a number of reasons: it takes a lot of time to switch between gears, and the process of switching between tasks can result in errors and mistakes.
A professional guitarist has spent several hours of their life learning and perfecting their skills. In comparison with a guitarist who plays their instrument as a hobby, even if they’ve been playing for many years, the difference in their abilities is monumental. The same can be said for your employees. Each will have their unique skillset. So, by outsourcing some of your IT tasks, it means that your in-house IT staff can focus on doing the jobs for which they are most suited and leave the rest to the outsourced team.
Eliminating IT hurdles can lead to smart and more calculated thinking from your IT staff, given that they are focusing on their job and not on IT hitches.
On-Site Computers Can Help Manage IT Staff Turnover
Are you looking to reduce your IT staff turnover? On-Site Computers can help. We have a proven track record of helping businesses streamline their IT operations. Our managed IT services include IT security, network design & installation, virtualization, cloud services, and data backup & recovery. Contact us to learn more about our services.
Special thanks to Ashu with Orion Networks in Columbia, MD for his help with this content. Discover more about his services here.
Mike Bowe | Published on January 18, 2022